Privacy Policy

Last updated:

1. Introduction

CHOCOLATE BOX HOMES (YORKSHIRE) LIMITED ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered office is: 2 Station Avenue, Bridlington, East Riding of Yorkshire, YO16 4LZ, United Kingdom.

2. Data Controller

CHOCOLATE BOX HOMES (YORKSHIRE) LIMITED is the data controller for personal data collected through this website. Our company number is 11205025.

3. Information We Collect

When you use our contact form, we may collect the following personal data:

  • Name
  • Email address
  • Telephone number (if provided)
  • Enquiry type and message content

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, and pages visited. This information is collected for security and analytical purposes.

4. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide information about our services
  • Process and manage your requests
  • Improve our website and services
  • Comply with legal obligations

We will only use your personal data for the purposes stated above and will not use it for any other purpose without your consent.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: When you submit our contact form, you consent to us processing your data to respond to your enquiry.
  • Legitimate Interests: We may process data for our legitimate business interests, such as improving our services and website functionality.
  • Legal Obligation: We may process data to comply with legal obligations.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, contact form submissions will be retained for a period of 12 months after your last interaction with us, unless a longer retention period is required for legal or regulatory purposes.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can request restriction of processing in certain circumstances.
  • Right to Data Portability: You can request transfer of your data to another service provider.
  • Right to Object: You can object to processing based on legitimate interests.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@chocolateboxhomes.com.

8. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

  • Service providers who assist us in operating our website and business (under strict confidentiality agreements)
  • Legal or regulatory authorities when required by law

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Cookies

Currently, we do not use cookies on this website. For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. International Transfers

Your personal data is processed within the United Kingdom and European Economic Area. We do not transfer your data outside these areas unless adequate safeguards are in place.

13. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

CHOCOLATE BOX HOMES (YORKSHIRE) LIMITED
2 Station Avenue
Bridlington
East Riding of Yorkshire
YO16 4LZ
United Kingdom
Email: info@chocolateboxhomes.com

16. Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113